Terms and Condition

Umrah Planner Terms and Conditions

These Booking Conditions apply to bookings you make with our consultants (in-store, by phone, or by email) as well as online bookings made on our website umrahplanner.co.uk. A contract based on these Booking Conditions will exist as soon as we issue a confirmation invoice. References to “us,” “we,” or “our” mean “Umrah Planner Ltd.”

Understanding Your Contract
Please read these Booking Conditions carefully. You must not make any booking unless you understand and agree with these Booking Conditions. You should save and/or print a copy of these Booking Conditions at the time of booking. We will rely on the authority of the person making the booking to act on behalf of any other traveler on the booking, and that person will bind all such travelers to these Booking Conditions.

Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us. The provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation, or car hire terms). All such terms and conditions apply to these Booking Conditions. In case of any inconsistency between a travel service provider’s terms and conditions and these Booking Conditions, the travel service provider’s terms and conditions shall prevail unless any provision is deemed invalid or unenforceable. You must read all applicable travel service provider terms and conditions carefully, as they will apply to the provision of your travel services.

Package Travel Arranged By Us
A package is a pre-arranged, single-price combination of at least two of the following components: (a) transport, (b) accommodation, or (c) other tourist services accounting for a significant proportion of the package. Packages cover a period of more than twenty-four hours or include overnight accommodation.

Your rights in relation to packages arranged by us are set out in these Booking Conditions. You also have rights under the Package Travel, Package Holidays, and Package Tours Regulations 1992, which can be accessed here.

We Act As Agent Only
When you make a booking with us, you acknowledge and agree that we will act as an agent only for the relevant tour organizer or travel service provider, including packages that we arrange. Neither Umrah Planner Ltd. nor any of its directors, employees, or agents have any liability in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations.

Schedule Changes
All departure and arrival times on your flight ticket are provided by the airline and are estimates only. They may change due to air traffic control restrictions, weather conditions, or operational requirements. We recommend that you contact the airline or visit their website to confirm your scheduled departure time 24 hours prior to your flight. You should also confirm departure times for each onward flight. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in the need to purchase a new flight.

When You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way (e.g., travel dates or accommodation), we will do our utmost to make these changes, but it may not always be possible. Any request for changes must be made in writing by the lead-named traveler who made the booking. An administration charge of £75 per passenger per booking (or such other amount specified in your travel documents) plus any additional travel service provider change or cancellation fees will apply.

Certain travel arrangements (e.g., advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Name changes are not permitted in any instance.

When You Cancel Your Booking
You may cancel your travel arrangements at any time, but certain travel arrangements may be non-refundable. Written notification from the lead-named traveler must be received at the branch where the booking was made. You will need to pay our administration charge of £125 per person per booking (or such other amount specified in your travel documents) plus the travel service provider’s applicable cancellation charges.

Cancellation fees are determined based on the time before departure and are outlined as follows:

• More than 70 days: Deposit only
• 57-70 days: Deposit + 45% of total Journey
• 37-56 days: Deposit + 50% of total Journey
• 28-36 days: Deposit + 65% of total Journey
• 15-27 days: Deposit + 90% of total Journey
• 14 days or less: Full booking value

Passports & Visas
All travelers must have a valid passport for any international travel, with at least six months’ validity from the date of return. Some countries also require a machine-readable passport and/or unstamped available pages. It is your responsibility to ensure that you have valid passports, visas, and re-entry permits that meet the requirements of immigration and other government authorities. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, or immigration requirements.

Our Responsibility for Your Booking
In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to:

(a) Your acts or omissions or those of another member in your group.
(b) Any third party not connected with the provision of your travel arrangements where the failure is unforeseeable or unavoidable.
(c) Unusual and unforeseeable circumstances beyond our control.
(d) Events we or a travel service provider could not foresee or forestall.

Our liability will be in accordance with the terms and conditions of the travel service providers that provide your travel arrangements and any relevant international conventions (e.g., the Montreal Convention in respect of travel by air).

Your Financial Protection

Most of your payments are protected under the Civil Aviation Authority scheme known as ATOL (Air Travellers Organiser’s License). Our ATOL number is 74904. ATOL protection extends primarily to customers who book and pay in the United Kingdom. For more information about financial protection and the ATOL Certificate, go to atol.org.uk/ATOLCertificate.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”